IBM Cloud Pak for Business Automation includes the automation expertise, capabilities and software needed to create and deploy modern automation applications and services. With AI-generated recommendations, business-friendly low-code tooling, and analytics to measure impact (a common analytics layer provides insights into your operational data and productivity), the IBM Cloud Pak for Business Automation helps clients reduce the amount of time spent on manual processes and improve customer experience and satisfaction.
Automation capabilities empower your business to work more effectively when:
- Your headcounts are static, but must manage new applications or services, rising customer demand, or seasonal fluctuations.
- You want to create enhanced and personalised customer experiences that increase loyalty by drawing insights instantly from multiple sources of information.
- You need to scale operations to help maximise revenue and customer service.
- IBM Cloud Pak for Business Automation offers incredible capabilities that improve the effectiveness and efficiency of customer interaction. These capabilities include:
- Document processing which classifies documents and extracts information using pre-trained deep learning models that help businesses to get more out of their data.
- Workflow orchestration which creates and manages AI-directed workflows to automate business processes with BPM and Case Management.
- Process Mining for core business processes to pinpoint inefficiencies and hotspots, so you can identify key areas where automation will provide the greatest benefit.
- IBM’s Task Automation Platform brings robotic process automation and other business automation capabilities together in one place to enable a digital workforce. Consistency across operations, reusable skills, assets to share between applications, and platform services that allow you to transform your capabilities with your existing infrastructure.
Ovations is a Gold IBM business partner with various specialist product certifications across Digital Business Automation (Content and Process), Data & Analytics, and Middleware (Application & Integration). These certifications have ensured that Ovations continues to successfully deliver on the implementation, support and maintenance of these products.
Ovations can assist your Business with the following:
- Migration of existing IBM workloads to IBM Cloud Paks
- Optimising for cost-effective solutions
- Hosting and/or management of IBM Cloud Pak solutions
- Helping you manage the transformation journey
- Supporting your business solution post implementation