A proudly South African product designed to manage and organise seemingly unstructured information throughout the entire business process lifecycle.
Pioneering Case management since 1999, Ovations and OvaFlo can automate any human based processes, with specialised experience in the financial and insurance sectors. We have vastly improved the efficiencies of our client’s processes resulting in significant reduction in overhead costs.
Our out of the box process analytics will put you back in the driving seat to make critical business decisions relating to all your people, workload and your processes.
Human based workflow initiated by customer requests that span many processing steps and cover multiple systems and parties…
- Claims processing
- Client / Supplier onboarding
- Loans applications
- Investigations
- Complaints
- Policy renewals
- Credit approvals
- HR processes
- Municipal application processing
- Govt. Application processing
Looking for a robust, feature-rich case-framework that was designed for enterprise that can handle diverse business scenarios?
Differentiators:
- Single process to cater for multiple classes of work (e.g. Claims process for Windscreen, Fast track, Complex claims; with each having its own criteria and service levels)
- Partition work based on value models (region, skills, work type).
- Dynamically change the team structure and team capability (who can do what) without making changes at the process level
- Unique Service levels for each work class – includes timed and non-timed activities – Diarise & Hold.
- Prioritize what work gets attended to next. Powerful “GETNEXT” button looking across all work items and activities. Let the system find what you should be doing.
- Link parent and children processes and give full visibility, including documents.
- Tracking of workflow activities and user actions at granular level to improve user behaviour
- Management Visibility, the real-time barometers provide team leads and supervisors to drill into the problem areas and perform remedial actions.
