Rajeev Mishra

While process automation allows organisations to simultaneously achieve quality, efficiency and compliance goals, it must be continually monitored to ensure it does not entrench processes that work against the attainment of these goals. That’s the view of Rajeev Mishra, Enterprise Architect & Process Automation Lead at Ovations Group, who warns that automation is a double-edged […]

While automation is an integral component of digital transformation, the plethora of automation tools available out there can be extremely confusing for organisations wanting to embark on a digital transformation process. The 2018 Forrester Analytics Global Business and Technology Services Survey found that two-thirds of global service organisations were engaged in digital transformation, with 16%