Balancing Fraud Mitigation against the Customer Experience
Organisations continue to face challenges and we have seen a rise in Fraud and Money Laundering costs incurred by financial institutions in 2020 which poses a huge socioeconomic risk to organisations. The number of customers logging complaints against their financial institutions has also increased by 36% in 2020 demonstrating frustration about how banks dealt with […]
Balancing Fraud Mitigation against the Customer Experience Read More »
