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Intelligent Process Automation: How did we get here?

The beginnings of Business Process Management (BPM) can be traced back many years. As far back as the industrial era when work had become quite fragmented following the popularity of Adam Smith and Frederick Taylor’s theories. And certainly, through the development of Henry Ford’s assembly line technique. Way back then the focus was on selling …

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Data is in our DNA – Introducing the Moody’s Partnership with Ovations

A company whose culture is one of genuine passion and drive: committed to giving clients the very best quality data, it is the most important objective. Their team love what they do and are constantly pushing boundaries to meet your needs. They have a certain attitude, constantly striving to improve the data they deliver, and …

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Ovations’ process improvement enablement instrumental in Hollard driving a continuous improvement philosophy

Putting the customer and the broker first has been an ongoing pursuit of Hollard, especially in the fast-paced insurance industry, where quality of service and rapid turnaround times are sought after goals. By investing in the very best of capabilities and solutions, Hollard has come closer to being the country’s favourite short-term insurer. A key strategy of Hollard …

Ovations’ process improvement enablement instrumental in Hollard driving a continuous improvement philosophy Read More »

Optimise Operational Performance with the Full Power of Your Data

During the COVID-19 crisis, one area that has seen tremendous growth is Digitisation. The increased use of technology and new forms of working has led to productivity gains not seen in decades and is here to stay. Many organisations know that the behaviour of their staff and customers has changed, but how exactly? Traditional process …

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Balancing Fraud Mitigation against the Customer Experience

Organisations continue to face challenges and we have seen a rise in Fraud and Money Laundering costs incurred by financial institutions in 2020 which poses a huge socioeconomic risk to organisations. The number of customers logging complaints against their financial institutions has also increased by 36% in 2020 demonstrating frustration about how banks dealt with …

Balancing Fraud Mitigation against the Customer Experience Read More »

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